Booking Conditions

1. Bookings and Deposit
Your contract is with Silver Ski Holidays Ltd. and all bookings must be made on the form provided, signed and accompanied by a deposit of £100 per person. If the booking is made within eight weeks of departure date it must be accompanied by the full holiday cost. The person making the booking shall personally be liable thereon and shall be deemed to do so on his own account and (notwithstanding that the names of any other person or persons appear in any booking documents) not as agents for any other person. No contract shall exist between Silver Ski Holidays Ltd. and the customer until the holiday costs or the correct deposit is received by Silver Ski Holidays Ltd. and a confirmation of booking and invoice has been issued by Silver Ski Holidays Ltd. to the customer. The customer shall mean the person in whose name the booking is made and shall include all other persons on whose behalf the booking is made.

When initial deposits are paid (or the full holiday price) it will be deemed that the client has read the full brochure and agreed to the booking conditions.
2. Payment
The balance of the monies due from the customer must be paid to Silver Ski Holidays Ltd. eight weeks before departure or upon receiving the final invoice. If Silver Ski Holidays Ltd. does not receive the balance as indicated they reserve the right to cancel the booking without further reference to the customer and any monies paid shall be forfeited.The price of your holiday is subject to surcharges on currency or aviation fuel where adverse changes to the exchange rates listed below occur. Even in such an event we will absorb an amount equal to 2% of the total holiday price (excluding insurance premiums and amendment charges) Only amounts in excess of 2% will be surcharged and we guarantee that surcharges will not exceed 10% of the holiday price excluding insurance premiums.Exchange rates used for price calculations in this brochure were those in force on June and published in the Financial Times. 1.5 to equal £1. No refunds will be made if sterling strengthens.
3. Brochure information and prices
All information as to accommodation, prices and services is carefully scrutinised to ensure that it is correct and is given in good faith. However, clients should be aware that information given is liable to change between the time we print our brochure and the time clients go on holiday. If the information given is inadvertently incorrect this will not be accepted as a cause for a compensation claim.Your hoilday if taken by air is protected by our Air Tour Operators Licence (ATOL) 2093. Issued by the C.A.A.

4. ABTA Code of Conduct
We accept responsibility for ensuring the holiday which you book with us is supplied as described in this brochure and the services offered reach a reasonable standard. If, after investigation, it is proved that any part is not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your holiday. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers save where they lead to death, injury or illness except as provided below. In respect of the services provided by air or sea carriers, our liability in all cases shall be limited in the manner provided by international conventions.We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents together with our suppliers and sub-contractors (other than air and sea carriers performing any domestic, internal or international carriage of whatsoever kind) whilst acting within the scope of, or in the course of their employment. We will accordingly pay to our clients such damages as might have been claimed in respect of death, illness or injury caused by the negligence, as accepted under English Law, of our employees, agents or suppliers contracted or sub-contracted by us to provide any part of the arrangement for your holiday.If any client suffers death, illness or injury whilst overseas arising out of activity which does not form part of the foreign inclusive holiday arrangement or excursion arranged through us, we shall, at our discretion offer advice, guidance and assistance to help you in resolving any claim you may have against a third party, provided we are advised of the incident within 90 days of the occurrence. Where legal action is contemplated our authority must be obtained prior to commencement of proceedings and be subject to your undertaking to assign any costs recovered or any benefits received under an appropriate insurance policy to ourselves. Our costs in respect of the above on behalf of you and your party shall not exceed £5,000 in total.
4. (a)
Because skiing and allied activities are known to be hazardous sports, Silver Ski Holidays Ltd. cannot accept liability for injury or death caused to a client undertaking such activities even when that client is with a group including a member of Silver Ski’s staff.
5. Clients responsibility for accommodation
The person making the booking shall indemnify Silver Ski Holidays Ltd. against all actions, loss, damages and costs whatsoever, in consequence of any claim by any person arising out of any act or default on the part of the client or any member of his party from the date of departure to the time of his return to this country of the saidperson. Silver Ski Holidays Ltd. reserve the right to deal with or settle any such claim as they in their absolute discretion think fit.
5a.
Accommodation: No claims are made by Silver Ski Ltd as to the quality and/or style of decoration in any chalet and no compensation claim will be accepted if any client finds chalet decoration not to their liking or if room sizes are considered by the client as being too small. Pets are not allowed in any chalet.
6. Cancellation of holidays
Silver Ski Holidays Ltd. reserve the right in any circumstances to cancel your holiday. However, in no case will we cancel your holiday less than eight weeks before the scheduled departure date except for reasons of ‘Force Majeure’ which include war, political unrest, weather, strikes, acts of God, epidemics, riots, civil strife, industrial disputes, terrorist activity, natural and technical disasters, closure of ports and airports or unless the client defaults in the payment of the balance of the holiday price. In circumstances where we are unable to provide the holiday booked, we will return to you all monies paid, or offer you an alternative holiday of comparable standard and if cancellation occurs within eight weeks of departure, compensationon a similar scale to that shown in paragraph 7 below.
7. Alteration of your holiday by Silver Ski Holidays Ltd.
It is unlikely we will have to make any changes to your holiday, but we do plan the arrangements many months in advance. Occasionally changes may be made, which we reserve the right to do at any time. Most of these changes are minor, and we will advise you at the earliest possible date. If a major change becomes necessary, we will inform you as soon as reasonably possible if there is time before departure. When a major change occurs, provided it does not arise from circumstances amounting to force majeur (see clause 6), you will have the choice of either accepting the change of arrangements, purchasing another available holiday from us, or cancelling your holiday. In all cases we will pay compensation as detailed below.Period before departure within which a major change is notified to you - 56 days to 8 days - £10 per person, 7 days or less - £20 per person.Important note: Compensation will not be be payable if we are forced to cancel, or in any way change your holiday due to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions or if flight times or carriers are changed.If it is necessary for the staff within a chalet to be changed during the course of your holiday or are not those mentioned in the brochure this will not be accepted as a reason for a compensation claim.
8. Alteration of holidays by a client
If, after our confirmation has been issued, you wish to change to another of our holidays or change departure date, we will do our utmost to make the changes subject of course to availability, provided that notification is received at our offices from the person who signed the booking form or who made the original reservation.This must be accompanied by a payment of £10 per person to cover our administration costs. Any alteration by you within three weeks of departure will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out below.
9. Cancellation of a holiday by a client
You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form or who made the original reservation and is communicated to us in writing. As this incurs administrative costs, we will retain your deposit and in addition apply cancellation charges shown below.
Period before departure within which written cancellation is received
Amount of cancellation charge shown as a percentage of the holiday price.
56 days or more
Deposit only
36 days - 55 days
50% of total
21 days - 35 days
60% of total
20 days or less
100% of total
Deposits are not refundable under any circumstances.
Note: If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges.
10. Clients dissatisfaction with holiday
In the unlikely event that the service, accommodation or food is not up to the standard as outlined in this brochure, a complaint should be made immediately, and during the course of the holiday, to the resort manager who’s contact phone number will be supplied by the chalet staff or our Maidstone office. No complaints will be accepted which are related to snow conditions and/or weather, travel delays, however caused or to closures of ski lifts or for any aspect of social skiing or to changed members of staff or if mini-buses are unavailable for service.A complaint which has not been made in the first instance to our resort manager during the holiday will not be subsequently accepted.
11. Refunds
No refund in respect of air charter, bus tickets or meals not taken will be given. Where Silver Ski Holidays Ltd. supplies additional equipment or transport in the resort for the free use of guests no refunds will be made in the event of such equipment not being available due to breakdown or other circumstances beyond our control.
12. Weather Conditions and travel delays
Silver Ski Holidays Ltd. will endeavour at all times to maintain their carrier’s schedule, but there may be delays due to circumstances beyond the control of the carriers or Silver Ski Holidays Ltd. Examples of such delay can be occasioned by air traffic congestion, weather conditions, strikes or road traffic conditions or technical breakdown. Silver Ski Holidays Ltd. shall not be liable for any loss or damage or compensation arising from delays howsoever caused.
13. Limitation of liability
Silver Ski Holidays Ltd. will not in any circumstances accept liability for disruption of travel arrangements or damage to holiday expectations caused by “Force Majeure” as defined in clause number 6.When you travel with the carrier, the conditions of carriage of that carrier apply, some of which may limit or exclude liability. This brochure is the responsibility of the tour operator, it is not on behalf of, and does not commit the airlines mentioned therein or any airline whose services are used in the course of the tour. Please note that in accordance with Air Navigation orders, a child must be under 2 years of age on the date of their return flight in order to travel free of charge.In all cases where the staff of Silver Ski Holidays Ltd arrange ski lessons, ski rental, boot rental, bobsleigh or skidoo riding or other activity for their clients, the contract is between the supplier of the service and the client and is not part of the Silver Ski contract. No liability will be accepted by Silver Ski for any event circumstance or injury caused while these services/activities are being provided or there is any dispute concerning costs.
14. Disputes
In the unlikely event of a dispute arising out of, or in connection with, this contract which cannot be amicably settled, it may (if the customer so wishes) be referred to arbitration under a special Scheme which, though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators. The Scheme (details of which will be supplied on request) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The scheme does not apply to claims for an amount greater than £5000 per person/£15,000 per booking form, nor to claims which are solely or mainly in respect of physical injury or illness or the consequence of such injury or illness. The rules of the Scheme provide that the application for arbitration must be made within nine months of the date of return from the holiday but in special circumstances it may still be offered outside this period.Either option does not alter every clients right to take action via the British courts.
15. Lost Property
In the event that guests lose property while on holiday, or leave items in the Chalet when returning home, no responsibility will be accepted by Silver Ski in the event that the property is not recovered, returned or if it is returned in a damaged state.
16.
This contract is made on the terms of these booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of the English Courts at all times. Silver Ski Holidays Limited reserve the right to refuse to accept a reservation without having to disclose a reason.
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